Clinic Scheduling & Records System
A multi-site clinic group was losing close to a fifth of its booked capacity to no-shows and manual rescheduling.
−45% No-ShowsHIPAA-Aligned3 Sites Unified
THE BOTTLENECK
What was breaking
- ✕Appointments were booked in a per-site diary with no shared visibility across the group.
- ✕Reminder calls were made by reception when time allowed, which in practice meant rarely.
- ✕Patient records were split between the booking system and paper files.
THE ARCHITECTURE
What we built
- ✓A unified scheduling core covers all sites with per-clinician availability rules and waitlist auto-fill.
- ✓Multi-channel reminders go out on a fixed cadence with one-tap confirm or reschedule.
- ✓Records were consolidated behind role-based access with a full audit trail on every view.
inventory.command-center
SYNCED
system dashboard screenshot
STACK:ReactNode.jsTwilio
BUSINESS IMPACT
The Numbers, 6 Months After Launch
−45%no-show rate
+12%chair utilisation
3sites unified
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